[American Airlines response to smoker complaint]

J.L. WEBSTER

1989-08-28

Description
  • Letter from J.L. Webster, American Airlines, to Thomas Bonds. Expresses initial opposition to proposed two-hour ban, but indicates it will not actively oppose it. Concentrates on providing as much comfort as possible to smoking and nonsmoking customers. Focuses on customer service quality.
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g158bt78r
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