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Abstract: Since the 1960s, scholars, policymakers, and practitioners have recognized that our social service delivery system is highly fragmented. Many argue that certain tools, such as universal client intake forms, shared client data systems, and colocation, can help improve the coordination of social services across agencies. However, relatively little has been written about these tools, and it ... read moreis unclear how service providers perceive their utility and feasibility. To help address that gap, this study surveyed and interviewed service providers in the small city of Somerville, Massachusetts, and focused on two specific coordination tools: community resource guides and colocation. The study shows that many providers expect that coordination tools would facilitate better client referrals and help reduce duplication, resulting in increased effectiveness and efficiency. However, providers also have some reservations about the cost and difficulty of implementing these tools, and some question whether the tools would actually achieve the expected benefits.
Thesis (M.A.)--Tufts University, 2015.
Submitted to the Dept. of Urban and Environmental Policy and Planning.
Advisor: Laurie Goldman.
Committee: Langley Keyes.
Keywords: Social work, and Public administration.read less
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