Tools for Service Coordination: An Exploration of Social Service Providers' Expectations and Reservations in Somerville, Massachusetts.

Haas, Kristin.


  • Abstract: Since the 1960s, scholars, policymakers, and practitioners have recognized that our social service delivery system is highly fragmented. Many argue that certain tools, such as universal client intake forms, shared client data systems, and colocation, can help improve the coordination of social services across agencies. However, relatively little has been written about these tools, and it ... read more
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