In the Room Where It Happens: Autonomy and Discretion in Home Visitors' Information and Referral Actions

Marina, Sarah.


  • Abstract: This thesis explores how home visitors in the Healthy Families Massachusetts (HFM) program—those who operate at the interface between program and client in the manner of a "street level bureaucrat" (Lipisky, 1980)—analyze and implement program policy via their information and referral service actions on a day-to-day basis. The information and referral actions of HFM home visitors at five ... read more
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