[American Airlines response to smoker complaint]

J.L. WEBSTER
1989-08-28

Letter from J.L. Webster, American Airlines, to Thomas Bonds. Expresses initial opposition to proposed two-hour ban, but indicates it will not actively oppose it. Concentrates on providing as much comfort as possible to smoking and nonsmoking customers. Focuses on customer service quality.

This object is in collection:
Community Health Program Records
Subjects
TI
Northwest Airlines
American Airlines
Permanent URL
http://hdl.handle.net/10427/29938
ID: tufts:UA084.TI00441635
To Cite: DCA Citation Guide
Usage: Detailed Rights