In the Room Where It Happens: Autonomy and Discretion in Home Visitors' Information and Referral Actions

Marina, Sarah.
2017

Abstract: This thesis explores how home visitors in the Healthy Families Massachusetts (HFM) program—those who operate at the interface between program and client in the manner of a "street level bureaucrat" (Lipisky, 1980)—analyze and implement program policy via their information and referral service actions on a day-to-day basis. The information and referral actions of HFM home visitors at five... read more

Subjects
Tufts University. Department of Urban and Environmental Policy and Planning.
Permanent URL
http://hdl.handle.net/10427/012505
ID: tufts:22417
To Cite: DCA Citation Guide